Privacy Policy
This Privacy Policy explains how ShePlans (the “Service”, “we”, “our”, “us”) collects, uses, and protects your personal data when you work with us.
1. Who We Are
We are a small virtual assistant service based in the UK, focused on helping busy women and families with household, childcare and personal tasks.
Contact: Hello@ShePlans.co.uk
2. What Information We Collect
We may collect and store the following personal information:
- Full names (yours and your family’s)
- Contact details (phone number, email address)
- Family details and connections (e.g. number and age of children)
- Home location or local area (when relevant to requests)
- Personal preferences and interests (e.g. goals for your children, lifestyle routines, preferred services or activities)
3. Why We Collect Your Data
We collect your data to:
- Provide personalised support and recommendations
- Tailor services to your family’s needs
- Communicate with you effectively
- Keep records of services requested and provided
4. Legal Basis for Processing
We rely on the following lawful bases under UK GDPR:
- Your explicit consent
- The performance of a contract between you and us (for example, when you request paid assistance)
5. How We Store and Protect Your Data
Your information is stored securely on a password-protected computer. Any client data files are encrypted or protected with a strong password. We do not share your data with third parties unless you explicitly agree (e.g. if we arrange services on your behalf).
6. How Long We Keep Your Data
We retain your personal data for no longer than 12 months after the last contact or service provided unless you ask us to delete it sooner.
7. Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Ask for correction or deletion of your personal data
- Withdraw your consent to processing at any time
- Lodge a complaint with the Information Commissioner’s Office (ICO)
Since we do not currently offer an online client account, you can make any such requests by emailing us at Hello@ShePlans.co.uk. We aim to respond within 30 days.
8. Contact
If you have questions or wish to exercise your rights, please contact:
Hello@ShePlans.co.uk
07796162534